FAQ: Digitalization Support Hub
This collection of frequently asked questions provides insights and should help you get started quickly on the concept of the Digitalization Support Hub.
How do I get started with the Digitalization Support Hub?
Getting started is straightforward: visit the Hub’s online platform to explore the interactive digital tools map and use the built-in “Tool Finder Wizard” to receive personalised recommendations. Or use the categories to make your own selection. Tools that match any of the categories you select will show. You can then use filters to refine your search. You can also apply for hands-on support or join the community for peer learning and updates by clicking on the floating “?” bubble.
Is there a cost to use the Digitalization Support Hub?
Core resources, such as the digital tools map, wizard, and community support, are free to access. Additional tailored support or specialised services may be available for free, depending on project funding and selection for pilot programs.
What if my company doesn’t have in-house digital expertise?
The Hub is designed for SMEs at low digital maturity levels, including those without dedicated IT staff. It offers easy-to-understand resources, step-by-step guidance, and access to training and skills development opportunities.
What kinds of businesses can benefit from the Hub?
The Digitalization Support Hub is tailored for small and medium-sized enterprises (SMEs) in the distributed renewable energy (DRE) sector, including SHS, mini-grid, and clean cooking companies. However, its tools and resources are broadly applicable to many types of DRE businesses and may even help orient larger, more established companies.
How does the Hub help me choose the right digital tools?
The Hub features an interactive map using categories and filters to find the right tools and also provides a “Tool Finder Wizard” that guides you through the selection process with a few simple questions on your business needs, size, and digital readiness. This helps reduce uncertainty and ensures you invest in solutions that fit your context.
Can I get hands-on support for digitalisation?
Yes, the Hub pilots hands-on support to selected companies, providing tailored advice and practical assistance to overcome both internal and external barriers to digital adoption. Apply by clicking on the floating “?” bubble.
What training and upskilling opportunities are available?
The Hub provides access to experts that help you find teh right tools for your business, provide initial training to staff in súsing and integrating tools and experts that can help build interoperability between different tools. These are currently only online remote offerings but may include on-site in-person support in the future.
Does the Hub help with funding or investment for digitalisation?
While the Hub itself does not provide direct funding, it may be able to provide guidance on available funding opportunities, investment advice, and connections to relevant support schemes and partners. However, this is not the focus of the DSH.
Is the Digitalization Support Hub secure and reliable?
The Hub is developed and managed by sector experts and partners, ensuring that your data and interactions are handled securely and confidentially. The platform doesn’t require or collect any personal data. It also connects you with vetted digital solutions and trusted support networks.
Can I contribute or collaborate with the Hub?
Absolutely! The Hub welcomes feedback, new ideas, and collaboration from SMEs, digital solution providers, and sector stakeholders. Join the community or reach out to express your interest in contributing. Also, on the DSH page, you can report missing tools, report updates, or mistakes on already listed tools.